The Frozen Refresh Icon and the Solution
Reading the N9 support blogs, some users are having difficulties with the “Frozen Round Arrow” issue. Actually, the “Round Arrow” is actually the “Refresh Icon”. It comes on after the N9 restarts itself after the Hard Reset is activated.
In the normal process, you just need to leave it alone for about 15 minutes for it to clear the files and reset the N9 to the virgin state. The N9 will then turn itself off and the Refresh Icon or “Round Arrow” will disappear and the N9 screen will be blank.
Then, all you have to do is press and hold the power on button for about 3 seconds and the unit will come back to live!
IF for whatever reason the N9 gets stuck in the “Refresh/Reset” phase and the round arrow icon persists for over 30 minutes to an hour, then you can just press the power on button and hold it for about 8 seconds and the N9 will restart itself and enter the “Refresh/Reset” phase again to finish the hard reset process.
This is not an Error or a Bug!
Again, just leave it to do the job and have a cup of nice coffee and all should be well when you get back…;)
Remember, the “Refresh Icon” is a friend!
For those having issues with a “continuously blinking phone” aftet initiating the reset procedure, you can also press and hold the power-on button for about 8 seconds and the phone should restart and continue doing what it was suppose to do. It is akin to taking out the battery, something that is not impossible but not necessary for these issues.
In extreme cases where the “Press Power-on Button and Hold for 8 Seconds” procedure doesn’t work, then just let the battery run out and recharge and all should be solved.
Hope that helps to clarify some of the issues with resetting the N9.
Enjoy your N9!!!