Username Registration Error Jolla Pre-order Checkout Webpage

Persistent Username Registration Error Message at:

join.jolla.com/en/orders/new

For some unknown reason, many of you will find that it is impossible to register a new username at the above link when you are placing a pre-order on the Jolla website.

No matter what username combination you use, the same error message will appear after you have filled in all your order and personal details if you click on the “checkout” tab at the end of the order form:

“Username already taken, please try another”

username registration errors

In reality, the username that you have chosen has already been process and an e-mail has already been sent to your e-mail address.

Username Registration Error In Box

However, you will not be able to proceed further with your order form this way as it stays stuck with the above error message.

A proven work-around for this error until Jolla fixes it is to register your username and password first with Jolla at:

account.jolla.com/registration/register

Registration Webpage

You will then receive a confirmation e-mail from jolla.com with your e-mail verification code. Once you have verify your e-mail, your Jolla account will be active and you can proceed to place your pre-order.

Once you have completed the above, come back to the Jolla checkout page at:

“jolla.join.com/en/orders/new”

Jolla Checkout Webpage

and click on the:

Login” with existing account

This will bring you to the Jolla Login Webpage at:

https://join.jolla.com/en/session/new

jolla login webpage

Here, you can login with your new username and password. This will then lead you back to the:

“Checkout Webpage” where you can see the new line on top which says:

You are now logged in

Checkout logged in verification page

You can now proceed to place your pre-order. We did not encounter any further errors in the ordering process after this step.

Hope this helps some of you out there. An e-mail has been sent to:

“care@jolla.com”

to alert them of this problem.

Enjoy your pre-ordering the coming Jolla smartphone!!!

jolla_black_orange

MeegoMan

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